The Project allows citizens to file their grievances in these centers. Every grievance is acknowledged and transferred online for bringing in field-level action. Concerned departments can easily monitor registered grievances by logging in with their user id and passwords specifically assigned to them.
The real-time summary statistics and performance summary statements of the individual departments can be seen and verified. The citizens can verify and track the status of their grievance disposal online.
Online Application Registration
The citizens avail various development and welfare programs of the government. This may range from getting a loan under self-employment schemes to applying for an old-age pension or asking for subsidized agricultural inputs. Instead of moving from office to office and getting harsh responses, the citizens just need to come to the kiosk and apply online.
They get their acknowledgment number and the rest is taken care of The module provides for online forwarding, transmission, handling, and disposal of such requests, which would, therefore, minimize the disposal time and the concomitant (simultaneous/concurrent) citizen effort to get their cases redressed.
Issuance of Certificates
There are many kinds of certificates that the citizens require from the governments, the important among them being the caste and the nativity certificate The citizen now need not go to the Mandal Revenue Office for these works.
He can apply directly at the e-Seva center from where the request is transmitted online; the certificates are prepared and made available to the applicant at the kiosk itself without any inconvenience and without any drudgery of sifting through offices.
The philosophy behind this intervention is that citizen always loathes approaching a government department for the fear of getting discourteous treatment and being subjugated to corrupt practices.
Issuance of Land Records
The Seventh Five-year Plan document rightly opined, ‘land records form the base for all land reforms and, therefore, regular periodic updating of land records is essential in all states.’ The information relating to land plays a very important role.
The Project has cast this data into the public domain to support the development of a citizen-centric land records system. The result is the evolution of a transparent and effective land record delivery system that fully addresses the insecurities and concerns of the farmers
Online Mandi (market) Rates :
Ideally, an average household makes a decision on buying or selling goods and products on the basis of information they collect locally. Every kendra uploads the market rates prevailing in their area, which are then available to everyone.
The rates in other markets elsewhere in the State are also available for the citizens to watch the trends and make the right decision after weighing all options.
Payment of Dues
The kendras offer the facility to the citizens to pay their electricity bills, telephone bills, or dues of land revenue.
The departments, too, gain because of expeditious collections. They save on collection costs and time and are able to monitor performance simultaneously.
The women’s self-help groups through these e-Seva centers have so far collected over 1.4 million bills amounting to Rs.400 million without any difficulty.